Frequently Asked Questions

 

+ Are the images you provide safe to use?

Yes, the images we use for each social post have been provided by generous and talented photographers via the Creative Commons Zero (CC0) license, which means that you don't need to cite the photographer when posting.

+ Are you selling / reselling photos?

No, we do not sell any of the images on this site. Each image is available at no cost on CC0 stock photo platforms (links to these sites are provided on the membership Dashboard). We are selling the captions and professional hashtag curation for each image.

+ Does this program work with ConstantContact?

Yes! Socialite integrates seamlessly with Mailchimp, but you can also copy/paste the photos and text into any email platform that you prefer.

+ What if my competitor uses this service too?

We've solved this issue ahead of time by ensuring that the quantity and variety of content available will resonate with specific aesthetics. Not every Vault member will use every post or every newsletter. Plus, all posts and newsletters can be modified to suit your business.

+ Will you post things on social media for me?

While we won't post to social media for you, we will give you all the tools and content you need to do it yourself.

+ Will you be putting these posts on social media for me?

No, but we provide 100% of the content you will need. All you have to do is click "publish"--and that's the easiest part!

+ What is the cancellation / refund policy?

No contracts, no minimum monthly commitments. Due to the digital nature of our products, we do not issue refunds. All cancellations will occur at the end of your billing period.

+ Is it wrong to use stock photos on social media?

Not at all. In fact, it's pretty smart. These highly curated stock photos are tailored to your field; they don't look like stock photos. Plus, the social media posts in Vault are not meant to replace your own portfolio images. Rather, Vault is meant to fill in the gaps between your projects so that your social channels don't go quiet when you are without fresh, professional photos of your work to share.

+ Will you send my email newsletter for me?

Sending a newsletter is so easy that you'll want do it yourself, but we do offer an add-on service that allows us to customize and send your newsletter for you. Simply upgrade to a Debutante level membership.

+ Will the email newsletters sound like me?

Everything is customizable, so you can add your logo, your own photos, or tweak the wording if you want. If you are in a hurry, however, you can also send the newsletter as-is.